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Shipping Policy

Australia FREE shipping on all orders over $149. For orders under $149, we offer flat rate shipping of $16.95. International: We offer trackable standard shipping on all international orders. For a shipping quotation or approximate shipping time, please contact our...

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Returns Policy

Overview Our returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a return or exchange. To be eligible for a return, your item must be: In the same condition that you received it. Free from...

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Privacy Policy

Earthware (us, we, our) ‌‌understands‌ ‌the‌ ‌importance‌ ‌of‌ ‌your‌ ‌personal‌ ‌privacy.‌  ‌Therefore,‌ ‌we‌ ‌have‌ ‌created‌ ‌this‌ ‌‌‌Privacy‌ ‌Policy‌ ‌so‌ ‌that‌ ‌you‌ ‌know‌ ‌how‌ ‌we‌ collect, ‌use‌ ‌and‌ ‌disclose‌ ‌your‌ ‌personal information‌ you provide through our website,‌ ‌the‌ ‌related‌ ‌mobile‌ ‌website,‌ ‌and‌ ‌the‌...

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Ambassador Agreement

This Brand Ambassador Agreement “Agreement” describes the terms and conditions for participating in the Earthware Brand Ambassador Program, collectively referred to as the “Earthware Brand Ambassador Program” or “Program”, to promote Earthware, the brand and its products to potential Earthware customers...

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Terms & Conditions

Please take the time to read these Terms and Conditions. These Terms and Conditions govern the use of our website or such other internet address as we may determine from time to time (Website).  The Website is made available for...

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Managing my Subscription

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered after each successful renewal.For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and...

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Reseller Agreement

THIS RESELLER AGREEMENT (“Agreement”) is legally binding as of the date of acceptance (the “Effective Date”), by you and between Retail Smart Group Pty Ltd, trading as Earthware, a company with its principal place of business located at 737 Burwood...

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Affiliate Agreement

By participating in the marketing (the “Program”) of any of our products (the “Product”) sold by Earthware (collectively, the “Brand”) you (the “Affiliate”) agree to the following Terms and Conditions (the “Agreement”). ELIGIBILITY Affiliate must be 18 years or older...

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Warranty Terms and Condition

At Earthware, we take pride in bringing you the best designed and engineered products in the industry. Our warranties by product line: Water Bottles (Plastic) - 12 months   Cups - 12 months   -------------------------------------------------------AUSTRALIAN WARRANTY FOR DOMESTIC RESIDENTIAL USE (eg. Homes, units,...

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