The 30-Day Kitchen Promise

Not right for your kitchen? Send it back unused within 30 days of delivery and we will refund you. Wrong size, wrong colour or a change of heart all count.

How it works

1. Tell us. Send us your order number through our contact form. 
2. Send it back unused. Pack the item in its original packaging. 
3. Get your refund. We refund your original payment method within 5 business days of receiving your return

Products must meet the following requirements:

• Unused means the item hasn't held food or drink and is back in its original packaging with all its parts. Opening the box to take a look is fine.
• Sale items are included. There is no restocking fee.
• Return postage: you arrange and pay for the return. The original shipping charge, including any glassware handling fee, isn't refunded on change-of-mind returns.
• Refunds go to your original payment method within 5 business days of us receiving the return.
• Bundles: you can return one item from a bundle. We refund that item's share of the bundle price. If your order came with a free gift because of the items you're returning, please send the gift back too.
• Gifts: the recipient can return an item with the order number. Refunds go to the original payment method unless the buyer asks us to issue store credit to the recipient.
• Exchanges: the quickest way is to return the item for a refund and place a new order, so you're not waiting on the return to arrive.

The Promise doesn't cover items that have been used or gift cards. 

Faulty or damaged?

That's a different matter, and it's always covered. Faulty, damaged or incorrect items are handled under the Australian Consumer Law, whether or not they've been used, and with no 30-day limit. We cover the cost of sending them back.